Home Reset Co. Terms & Conditions
Please read before your first service
Home Reset Co. LLC, d/b/a Home Reset Cleaning | Updated: August 2026
Welcome to Home Reset Co. We are committed to excellence and customer satisfaction in every home we care for. By booking our services, you agree to the Terms and Conditions set out below.
1. Satisfaction Guarantee
We pride ourselves on a high professional standard in every task we complete. Our 100% Satisfaction Guarantee is confirmed through a final walkthrough with you at the end of service. If you're home, we'll walk the space together and address anything you'd like touched up before our team leaves.
If you're not home for the final walkthrough, you have 24 hours from service completion to submit photos of any area you'd like re-cleaned. We will prioritize a return visit to re-clean the items or areas in question at no extra charge, scheduled at the earliest opportunity.
This is how we uphold our quality promise and make sure you're completely happy with your home.
2. Client Cancellations
Cancellations are subject to the following fees:
Canceled within 7 days before the scheduled service: $25
Canceled within 48 hours of the scheduled service: $50
Canceled within 24 hours of the scheduled service: 50% of total service cost
As a one-time courtesy, a client's first cancellation within 24 hours of the scheduled service is a grace, and no fee applies, even if the appointment was scheduled for later that same week. Any cancellation within 24 hours after that will follow the standard fee schedule above.
3. Rescheduling
Clients may reschedule an appointment to a new date instead of canceling it, and there is no limit on how many times this can be done. As long as the new appointment date is set for before 7 days out from the original scheduled date, no cancellation fee applies under Section 2.
If a new date is set further out than that, the reschedule will be treated as a cancellation, and the applicable fee from Section 2 will apply based on the notice given for the original appointment.
4. Lockout & No-Show Fee
If our team arrives at the scheduled time and is unable to access the home, for example due to a lockout, no one present to provide entry, or incorrect or missing access instructions, a lockout fee will apply. This includes a client simply forgetting the appointment. If nobody is home or reachable at the scheduled time and our team cannot gain entry, it is treated the same as a lockout.
A $150 lockout fee applies whenever our team cannot access the home at the scheduled time, whether due to a no-show, a bad access code, or any other access issue. This fee reflects the travel time and reserved availability committed to your appointment, and is separate from the cancellation and rescheduling policies described in Sections 2 and 3.
5. Cancellation by Home Reset Co.
If we ever need to cancel on you with less than 24 hours' notice, your next service is 50% off (unless you choose to decline our alternative team member or time).
6. Weather
Arizona's climate can be extreme. For the safety and wellbeing of our team, we may adjust scheduling during severe weather. If a service is affected, we'll be in touch promptly to reschedule at the next available time.
7. Package-Based Service Model
Home Reset Co. delivers cleaning through a package-based model, so you get comprehensive, outcome-focused results rather than simply paying by the hour.
8. Deep Clean Requirement & Maintenance Plan
Every new client begins with a required Deep Clean service, regardless of the package or frequency you ultimately choose. This ensures your home starts at the standard our recurring maintenance visits are designed to uphold. A maintenance cleaning is not a substitute for an initial Deep Clean, and this first step cannot be skipped.
Following your Deep Clean, you will automatically be enrolled in our recurring 6 month maintenance plan at the frequency selected at booking. There is no obligation to continue the plan, and no fee to cancel at any time. You're free to pause or cancel your recurring service whenever you'd like, with no penalty.
9. Pet Policy
All pets must be fully secured for the entire duration of our visit, in a separate room or otherwise safely contained, in line with our Safe Work policy.
Home Reset Co. does not handle pet waste, and cannot be held liable for a pet escaping, becoming injured, or the need to retrieve a pet during a visit. It remains the customer's sole responsibility to ensure all pets are properly secured before our team arrives.
If pets are not properly secured on arrival, we reserve the right to cancel the service at full cost, or to pause service until pets are secured, at our discretion.
10. Scope of Service & On-Arrival Cancellation
If, upon arrival, our team finds that the scope of work is significantly greater than what was described at booking, including differences in the home's condition, size, clutter, or overall level of buildup, we reserve the right to either provide a revised quote on the spot or cancel the service entirely, at our discretion.
If we're able to proceed with a revised quote, work will not begin on any additional scope until the updated pricing is confirmed with you. If the discrepancy is significant enough that we're unable to safely or reasonably complete the job as originally quoted, we may cancel the appointment on site.
Providing misleading information about the condition, size, or access to the home at the time of booking, particularly information relating to safety, may result in a full cancellation fee, at our discretion.
11. Booking Confirmation
Home Reset Co. offers an instant quote and booking calculator, so you can see pricing and book online in real time. Your booking is confirmed for the date and time you select yourself online, or the date and time confirmed directly with our team over the phone.
Standard packages assume your home has been professionally serviced within the previous four weeks. If that's not the case, please let us know so we can provide an accurate quote.
Same day bookings cannot be placed online and must be called in directly. Same day availability depends on whether we have a cleaner able to take the job. We'll do our best to accommodate you, but it isn't guaranteed.
12. Billing
By booking with Home Reset Co., a temporary hold is placed on your preferred card for the full service amount three days before your appointment, to confirm available funds. Your card is then charged immediately once your service has been marked complete. If the hold fails, we reserve the right to cancel current and future appointments.
In the event a service has been delivered and payment has not been received, you understand and agree that a collections service may be engaged to recover the outstanding amount, and/or legal proceedings may be started to recover payment, with Home Reset Co. also entitled to seek any additional costs incurred in recovering the missing payment.
13. Right to Refuse Service
We may refuse, cancel, or reschedule a service in cases of safety concerns, hostility, unsanitary conditions, or ongoing miscommunication. If a safe environment is not provided, our team will stop the service and the full fee will apply. We expect mutual respect, and we extend the same to you.
14. Service Day Preparation
To help our team deliver the best result, please prepare the space ahead of our visit. Make sure the areas to be cleaned are accessible and reasonably free of clutter and obstacles. Our technicians focus strictly on professional cleaning, not tidying or organizing personal items.
In addition, please ensure the following on the day of service:
Vacuum: A working vacuum must be provided in the home for our team to use.
Home Reset Co. reserves the right to cancel a service at full cost if a working vacuum is not provided, if a team member is made to feel unsafe for any reason, or if access issues remain unresolved on the day. See Section 9 for our Pet Policy.
15. Add-On Services
Extra services and additional tasks must be booked in advance. This ensures we allocate adequate time and the right people for every requirement, so nothing feels rushed.
16. Service Fees
Home Reset Co. reserves the right to adjust pricing at its discretion. Any adjustment will be communicated directly to you in writing with no less than 14 days' notice. This does not apply where a customer has deliberately provided misleading information about the condition of the home or the service required, in which case we reserve the right to re-quote, cancel (with the full service fee applying), or decline the service.
17. Payments
Payment is due on the day of service. Late payments may incur additional fees. It is the client's responsibility to ensure a valid payment method is on file and that sufficient funds are available on the day of service.
18. Satisfaction & Re-Service
In line with applicable consumer protection laws in the United States and the State of Arizona, we offer a re-service as part of our satisfaction guarantee, as outlined in Section 1. If you're home for the final walkthrough and sign off on the completed service, the clean is considered accepted and complete. If you're not home for the walkthrough, any re-clean request must be submitted with photos within 24 hours of service completion. After that time, the matter will be considered resolved in Home Reset Co.'s favor.
19. Our Cleaning Team
Our cleaning team is made up of vetted, background checked independent contractors. As part of that process, all team members must pass a background check before completing relevant training. We maintain documented processes and policies covering expected behavior and standards, and every team member is trained on these before signing their agreements.
Home Reset Co. carries the relevant insurance for our staff. By booking with us, you agree to raise any concern in a timely manner, within 24 hours, directly with us, rather than posting publicly any content that could damage the reputation of Home Reset Co. or anyone affiliated with us. We can provide evidence of staff screening on request. Independent contractor misconduct is not tolerated, and any matter is handled individually, professionally, and in accordance with our internal policies and procedures.
20. Supplies & Equipment
We bring our own tested, non-toxic supplies and equipment to ensure consistent, safe results in every home. If you'd prefer we use your own products instead of ours, for example due to allergies, sensitivities, or personal preference, you're welcome to request this. In that case, you must provide the products yourself and let us know in advance of your appointment. Our standard non-toxic products will be used for any tasks not covered by the products you provide.
21. Tasks We Cannot Service
The following fall outside our standard cleaning services and are not included in any package:
Biohazard cleanup, including bodily fluids, blood, or human/animal waste beyond normal pet accidents
Toxic mold removal or remediation
Active pest infestations (roaches, bed bugs, rodents, etc.)
Hoarding level cleanups requiring extensive decluttering before a standard clean is possible
Heavy exterior work, including exterior window cleaning above ground level, roof or gutter cleaning, and pressure washing
Carpet shampooing or deep extraction, unless specifically added as a separate service
Handling of firearms, ammunition, or hazardous chemicals
Home Reset Co. reserves the right to decline or cancel service, without liability, if we encounter any of the above upon arrival. Where appropriate, we're happy to refer you to a qualified biohazard or specialized remediation team to assist with your needs.
22. Unreachable Areas
For safety reasons, our team does not move heavy furniture, climb ladders above a safe height, or access closed or sealed off areas. Anything beyond safe reach is outside the scope of a standard clean.
23. Breakage, Damage & Loss
Home Reset Co. is a registered, insured business with documented processes and policies reinforced by regular training. We carry the appropriate coverage and types of insurance to operate as a compliant business, which means every reasonable step has been taken to protect against both personal liability (such as damage) and public liability (such as accidents).
By booking with us, you agree to view any potential theft or malicious damage as the action of an individual, not the company as a whole. Please report any concern directly to Home Reset Co. management immediately, within 24 hours, and refrain from posting in any public forum in a way that may negatively affect the company directly or indirectly. We have zero tolerance for theft and will work with you to resolve any legitimate concern.
24. Photo & Video Usage
By booking with Home Reset Co., you agree to allow us to take and use before and after photo or video content for training and marketing purposes. We will never use or publish any content that positively identifies the people living in the home or that could create a security risk for you or your property.
25. Holidays
Home Reset Co. does not operate on major holidays. Outside of major holidays, including the general holiday period at the end of the year, we remain open and continue regular service.
26. Non-Solicitation of Team Members
By booking with Home Reset Co., you agree not to solicit or privately hire any of our team members. We appreciate that you value the quality our team brings, and that's exactly why significant time, effort, and investment goes into each person's training and support.
27. Intellectual Property
Home Reset Co. holds its business model, branding, and proprietary methods as intellectual property. We take pride in our originality, and by booking with us you agree to honor that and not to duplicate or make false claims about any part of our business.
Notice to competitors and other entities: copying or imitating any aspect of our business model, marketing materials, service packages, or operational strategies will be treated as an infringement of our intellectual property rights. We reserve the right to take legal action against any individual or entity found replicating, in part or in whole, any component of our business recognized as our intellectual property.
28. Client Communication
To make sure you get the best possible outcome, please communicate directly with our team. You can reach us by email or phone during business hours and we'll respond promptly. Please also let us know of any change to your contact or service details in good time, so we can keep your service running smoothly. We genuinely welcome your feedback at any time.
29. Short-Term Rental / Airbnb Turnover Services
For clients booking turnover cleaning for a short term rental (Airbnb, VRBO, or similar) property, the following additional terms apply alongside the rest of this document:
Access: the host/property owner is responsible for providing accurate, working access instructions (lockbox code, smart lock code, or key location) ahead of each scheduled turnover. A failed or incorrect access method is treated the same as a lockout under Section 4, and the $150 lockout fee will apply.
Unoccupied Property Assumption: because short term rental properties are typically unoccupied between guest stays, the Pet Policy (Section 9) and the "client present for walkthrough" expectation in Section 14 do not apply unless the host tells us otherwise in advance.
Scheduling Around Guests: turnovers are scheduled around the guest checkout and next check in times provided by the host. It is the host's responsibility to ensure this timing is accurate. Delays caused by a departing guest checking out late remain the host's responsibility and may affect the timeliness of the next guest's check in. Home Reset Co. is not liable for downstream delays caused by inaccurate guest timing.
Documentation: before and after photo documentation applies to every turnover per Section 24. Since the property is typically unoccupied, a walkthrough video stands in for the in person sign off described in our standard process.
Add-Ons: linen laundering/replacement, consumables restocking, and other turnover add ons are available and must be selected at the time of booking or added at least 24 hours in advance.
Same-Day / Rush Turnarounds: these are subject to availability and may incur an additional fee, shown before you confirm.
Property Left Guest-Ready: if the departing guest leaves the property in a condition beyond normal wear (excessive mess, or anything falling under Section 21, "Tasks We Cannot Service"), we will contact the host with a revised quote before proceeding, consistent with Section 10.
All other Terms and Conditions in this document apply equally to short term rental turnover services except where this section states otherwise.
30. Commercial Cleaning Services
For clients booking recurring or one time commercial cleaning (offices, retail, or other business spaces), the following additional terms apply alongside the rest of this document:
Access: access for after hours commercial cleans is provided either by an on site staff member letting our team in, or via a lockbox with a code provided by the client. Home Reset Co. does not hold, store, or retain keys to any commercial property. If access fails on arrival (no one present, or an incorrect or missing lockbox code) this is treated as a lockout under Section 4, and the $150 lockout fee will apply.
Billing: commercial clients are billed the same way as residential clients. A card is kept on file and charged per completed clean, as outlined in Section 12.
Service Agreement & Notice to Cancel: commercial cleaning services are provided under a service agreement with a minimum term. Ending or cancelling recurring commercial service requires 30 days' written notice. Service will continue, and billing will proceed as scheduled, until that notice period has elapsed.
Alarm & Security Systems: if the property has an alarm or security system, the client is responsible for providing accurate arming and disarming codes and instructions in advance. Home Reset Co. is not liable for a false alarm triggered by inaccurate or incomplete instructions provided by the client.
After-Hours Safety: many commercial cleans take place outside standard business hours. Our team follows standard safety protocols while working in an unoccupied space. The client is responsible for ensuring the property is safe and accessible for our team to work in, including adequate lighting and working locks.
Scope: commercial cleaning scope (offices, break rooms, restrooms, common areas, and similar) is defined at the time of quoting and may differ from the residential task list in Section 21, "Tasks We Cannot Service." Any task outside the agreed scope must be quoted separately, consistent with Section 10.
All other Terms and Conditions in this document apply equally to commercial cleaning services except where this section states otherwise.
31. Referral Bonus
Love your clean home? Share it. With our $50 for $50 referral program, when you refer a friend who books with us, you receive a $50 credit, and your friend gets $50 off their first service too. It's our way of saying thank you for spreading the word.
32. The Good Neighbor Fund
Every booking gives back. 2% of every service goes to our Good Neighbor Fund, which provides free home cleanings for Arizona families going through a difficult season. By choosing Home Reset Co., you're helping support neighbors in our community when they need it most.
33. Contact Us
For any questions about these terms, or anything else, our team is here to help:
Email: hello@homeresetaz.com
Website: homeresetaz.com
34. Dispute Resolution & Arbitration
Home Reset Co. and the client agree that any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, any service booked with Home Reset Co., or the relationship between the parties, shall be resolved by binding arbitration rather than in court, except as set out below.
Individual Basis Only. All arbitration under this section shall proceed on an individual basis only. Neither party may bring a claim as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator has no authority to consolidate claims or preside over any form of class or representative proceeding.
Small Claims Carve-Out. Either party may instead choose to bring an individual claim in small claims court, so long as the matter qualifies for that court's jurisdiction and remains on an individual (non-class) basis.
Arbitration Provider & Rules. Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, unless both parties agree in writing to a different provider. Information about the AAA and its rules is available at adr.org.
Location. Arbitration shall take place in Maricopa County, Arizona, or another mutually agreed location, and may be conducted by phone, video conference, or written submissions where permitted by the arbitrator and the applicable rules.
Costs. Each party shall be responsible for its own attorney's fees, unless the arbitrator determines that a party's claim or defense was frivolous, or unless otherwise required by applicable law. Arbitration filing and administrative fees shall be allocated according to the AAA Consumer Arbitration Rules.
Right to Opt Out. A client may opt out of this arbitration provision by sending written notice to hello@homeresetaz.com within 30 days of first agreeing to these Terms and Conditions. The notice must include the client's name, address, and a clear statement that the client wishes to opt out of arbitration. If a client opts out, this arbitration provision will not apply to that client, but all other Terms and Conditions remain in effect.
Governing Law. This arbitration provision, and these Terms and Conditions as a whole, shall be governed by the laws of the State of Arizona and, where applicable, the Federal Arbitration Act.
Severability. If any part of this arbitration provision is found unenforceable, the remainder shall remain in full force and effect, except that if the class/representative action waiver is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court rather than arbitration, with the remainder of this provision otherwise unaffected.
Your Agreement
By booking a service with Home Reset Co. LLC (d/b/a Home Reset Cleaning), you confirm that you have read, understood, and agreed to these Terms and Conditions. This is a living document and may be updated from time to time; the current version will always be available to you.
Home Reset Co. LLC, d/b/a Home Reset Cleaning
hello@homeresetaz.com
These Terms and Conditions are provided as a guide and do not constitute legal advice.