Terms & Conditions — Home Reset Co.
Please read before your first service
Welcome to Home Reset Co. We are committed to excellence and customer satisfaction in every home we care for. By booking our services, you agree to the Terms & Conditions set out below. If there is any part of this document you don't agree with, please let us know before your first service so we can make things right from the start.
Business: Home Reset Co.
Effective date: May 2026
1. Satisfaction Guarantee
We pride ourselves on a high professional standard in every task we complete. If you ever feel a task included in your booking hasn't been performed to that standard, we promise a fair and responsive resolution. Please let us know within 24 hours of service completion. We will prioritize a return visit to re-clean the items or areas in question at no extra charge, scheduled at the earliest opportunity. This is how we uphold our quality promise and make sure you're completely happy with your home.
2. Package-Based Service Model
Home Reset Co. delivers cleaning through a package-based model, so you get comprehensive, outcome-focused results rather than simply paying by the hour. Our packages mean:
Predictable pricing — you know exactly what you're paying for upfront, with no surprises.
Efficiency and focus — our team concentrates on delivering the best possible result in the most effective way.
Tailored service — packages designed to suit different homes and different needs.
3. Customized Quotes
If a standard package doesn't quite fit your home, you're welcome to call us directly for a custom quote — no need to book online if you'd rather speak with our team first. We'll carry out every quoted item to our high standard. Anything additional can absolutely be added, but it must be re-quoted and scheduled separately so we can give it the time it deserves.
Our team's time is valuable. If expectations change part-way through a service, we reserve the right to pause or cancel the booking and may apply a cancellation fee. Misleading information — particularly about safety, access, or the condition of the home — may result in a full-fee cancellation.
4. Booking Confirmation
Home Reset Co. offers an instant quote and booking calculator, so you can see pricing and book online in real time. Your booking is confirmed for the date and time you select yourself online, or the date and time confirmed directly with our team over the phone.
Standard packages assume your home has been professionally serviced within the previous four weeks — if that's not the case, please let us know so we can provide an accurate quote.
Same-day bookings cannot be placed online and must be called in directly. Same-day availability depends on whether we have a cleaner able to take the job — we'll do our best to accommodate you, but it isn't guaranteed.
If our team arrives and finds the scope of work is greater than what was described at booking (for example, the home's condition, size, or level of buildup doesn't match what was selected), we will contact you the same day with a revised quote before proceeding. Work will not begin on the additional scope until the updated pricing is confirmed with you.
5. Billing
By booking with Home Reset Co., a temporary hold is placed on your preferred card for the full service amount three days before your appointment, to confirm available funds. Your card is then charged immediately once your service has been marked complete. If the hold fails, we reserve the right to cancel current and future appointments.
In the event a service has been delivered and payment has not been received, you understand and agree that a collections service may be engaged to recover the outstanding amount, and/or legal proceedings may be started to recover payment, with Home Reset Co. also entitled to seek any additional costs incurred in recovering the missing payment.
6. Our Cleaning Team
Our cleaning team is made up of vetted, background-checked independent contractors. As part of that process, all team members must pass a background check before completing relevant training. We maintain documented processes and policies covering expected behavior and standards, and every team member is trained on these before signing their agreements.
Home Reset Co. carries the relevant insurance for our staff. By booking with us, you agree to raise any concern in a timely manner — within 24 hours — directly with us, rather than posting publicly any content that could damage the reputation of Home Reset Co. or anyone affiliated with us. We can provide evidence of staff screening on request. Independent contractor misconduct is not tolerated, and any matter is handled individually, professionally, and with full transparency.
7. Right to Refuse Service
We may refuse, cancel, or reschedule a service in cases of safety concerns, hostility, unsanitary conditions, or ongoing miscommunication. If a safe environment is not provided, our team will stop the service and the full fee will apply. We expect mutual respect — and we extend the same to you.
8. Service Day Preparation
To help our team deliver the best result, please prepare the space ahead of our visit. Make sure the areas to be cleaned are accessible and reasonably free of clutter and obstacles. Our technicians focus strictly on professional cleaning, not tidying or organizing personal items.
In addition, please ensure the following on the day of service:
Pets: All pets must be fully secured for the duration of our service, in line with our Safe Work policy.
Vacuum: A working vacuum must be provided in the home for our team to use.
Home Reset Co. reserves the right to cancel a service at full cost if pets are not properly secured, a working vacuum is not provided, if a team member is made to feel unsafe for any reason, or if access issues remain unresolved on the day.
Please note: Home Reset Co. does not handle pet waste, and we cannot be held liable for any pet escaping or for retrieving a pet. It remains the customer's responsibility to ensure all pets are properly secured during any service.
9. Add-On Services
Extra services and additional tasks must be booked in advance. This ensures we allocate adequate time and the right people for every requirement, so nothing feels rushed.
10. Service Fees
Home Reset Co. reserves the right to adjust pricing at its discretion. Any adjustment will be communicated directly to you in writing with no less than 14 days' notice. This does not apply where a customer has deliberately provided misleading information about the condition of the home or the service required — in which case we reserve the right to re-quote, cancel (with the full service fee applying), or decline the service.
11. Payments
Payment is due on the day of service. Late payments may incur additional fees. It is the client's responsibility to ensure a valid payment method is on file and that sufficient funds are available on the day of service.
12. Satisfaction & Re-Service
In line with applicable consumer protection laws in the United States and the State of Arizona, we offer a re-service as part of our satisfaction guarantee. All concerns must be reported no later than 48 hours after service delivery; after that time, the matter will be considered resolved in Home Reset Co.'s favor.
13. Lockouts & Cancellations
Cancellations made within 48 hours of a scheduled service incur the full fee. If our team arrives and is unable to access the home (for example, a lockout or no entry provided), you will incur the full fee of the service booked. All cancellation and lockout fees are non-refundable.
14. Cancellation by Home Reset Co.
If we ever need to cancel on you with less than 24 hours' notice, your next service is 50% off (unless you choose to decline our alternative team member or time).
15. Supplies & Equipment
We bring our own tested, non-toxic supplies and equipment to ensure consistent, safe results in every home. Our product selection is not subject to client request or substitution.
16. Tasks We Cannot Service
The following fall outside our standard cleaning services and are not included in any package:
Biohazard cleanup, including bodily fluids, blood, or human/animal waste beyond normal pet accidents
Toxic mold removal or remediation
Active pest infestations (roaches, bed bugs, rodents, etc.)
Hoarding-level cleanups requiring extensive decluttering before a standard clean is possible
Heavy exterior work, including exterior window cleaning above ground level, roof or gutter cleaning, and pressure washing
Carpet shampooing or deep extraction, unless specifically added as a separate service
Handling of firearms, ammunition, or hazardous chemicals
Home Reset Co. reserves the right to decline or cancel service, without liability, if we encounter any of the above upon arrival. Where appropriate, we're happy to refer you to a qualified biohazard or specialized remediation team to assist with your needs.
17. Unreachable Areas
For safety reasons, our team does not move heavy furniture, climb ladders above a safe height, or access closed or sealed-off areas. Anything beyond safe reach is outside the scope of a standard clean.
18. Breakage, Damage & Loss
Home Reset Co. is a registered, insured business with documented processes and policies reinforced by regular training. We carry the appropriate coverage and types of insurance to operate as a compliant business, which means every reasonable step has been taken to protect against both personal liability (such as damage) and public liability (such as accidents).
By booking with us, you agree to view any potential theft or malicious damage as the action of an individual, not the company as a whole. Please report any concern directly to Home Reset Co. management immediately, within 24 hours, and refrain from posting in any public forum in a way that may negatively affect the company directly or indirectly. We have zero tolerance for theft and will work with you to resolve any legitimate concern.
19. Photo & Video Usage
By booking with Home Reset Co., you agree to allow us to take and use before-and-after photo or video content for training and marketing purposes. We will never use or publish any content that positively identifies the people living in the home or that could create a security risk for you or your property.
20. Weather
Arizona's climate can be extreme. For the safety and wellbeing of our team, we may adjust scheduling during severe weather. If a service is affected, we'll be in touch promptly to reschedule at the next available time.
21. Holidays
Home Reset Co. does not operate on major holidays. Outside of major holidays, including the general holiday period at the end of the year, we remain open and continue regular service.
22. Non-Solicitation of Team Members
By booking with Home Reset Co., you agree not to solicit or privately hire any of our team members. We appreciate that you value the quality our team brings — and that's exactly why significant time, effort, and investment goes into each person's training and support.
23. Intellectual Property
Home Reset Co. holds its business model, branding, and proprietary methods as intellectual property. We take pride in our originality, and by booking with us you agree to honor that and not to duplicate or make false claims about any part of our business.
Notice to competitors and other entities: Copying or imitating any aspect of our business model, marketing materials, service packages, or operational strategies will be treated as an infringement of our intellectual property rights. We reserve the right to take legal action against any individual or entity found replicating, in part or in whole, any component of our business recognized as our intellectual property.
24. Client Communication
To make sure you get the best possible outcome, please communicate directly with our team. You can reach us by email or phone during business hours and we'll respond promptly. Please also let us know of any change to your contact or service details in good time, so we can keep your service running smoothly. We genuinely welcome your feedback at any time.
25. Referral Bonus
Love your clean home? Share it. With our $50 for $50 referral program, when you refer a friend who books with us, you receive a $50 credit — and your friend gets $50 off their first service too. It's our way of saying thank you for spreading the word.
26. The Good Neighbor Fund
Every booking gives back. 2% of every service goes to our Good Neighbor Fund, which provides free home cleanings for Arizona families going through a difficult season. By choosing Home Reset Co., you're helping support neighbors in our community when they need it most.
27. Contact Us
For any questions about these terms, or anything else, our team is here to help:
Email: hello@homeresetaz.com
Website: homeresetaz.com
Your Agreement
By booking a service with Home Reset Co., you confirm that you have read, understood, and agreed to these Terms & Conditions. This is a living document and may be updated from time to time; the current version will always be available to you.