Home Reset Co. Privacy Policy

At Home Reset Co, we respect your privacy and are committed to protecting your personal information.

Information We Collect
When you book a service, we may collect information such as your name, phone number, email address, home address, service preferences, access instructions, and payment information needed to provide our services.

How We Use Your Information
We use your information to schedule and complete services, communicate with you about appointments, process payments, improve our services, and provide a better customer experience.

Payment Information
Payments are securely processed through Stripe, a trusted third-party payment processor. Home Reset Co does not store or have access to your full payment card details. Stripe handles payment processing in accordance with applicable security standards.

Photos & Service Documentation
Photos may be taken before and after services for quality control, training, documentation, and dispute resolution purposes — including as evidence in the event of a payment dispute or chargeback. Any photos used for marketing will protect your privacy and will not include identifying information, personal belongings, or security-sensitive details.

Text Message Communications
By providing your phone number, you consent to receive text messages related to your service, including appointment confirmations, reminders, and updates. Message and data rates may apply. You may reply STOP at any time to opt out of text communications.

Third-Party Tools & Service Providers
We use trusted third-party platforms to help manage and deliver our services, including scheduling and booking software, payment processing, and communication tools. These providers only access the information necessary to perform their function and are not permitted to use your information for any other purpose.

Sharing Your Information
We do not sell your personal information. Information may only be shared with trusted service providers, payment processors, or team members when necessary to provide and manage your cleaning services.

Data Retention
We retain your information for as long as needed to provide our services and maintain accurate business, tax, and service records. You may request that your information be updated or removed, subject to any legal or business recordkeeping requirements.

Data Security
We take reasonable steps to protect your personal information and maintain secure business practices.

Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 18.

Your Choices
You may request updates to your information or ask questions about how your information is used by contacting Home Reset Co.

Changes to This Policy
This Privacy Policy may be updated from time to time. The current version will always be available on our website.

Agreement
By booking services with Home Reset Co, you acknowledge and agree to this Privacy Policy.